Frequently Asked Questions

WHAT IS SmartphoneRecycling.com?

SmartphoneRecycling.com, powered by industry leader GRC Wireless (grcwireless.com), is the largest bulk smartphone, cell phone & tablet recycling program in North America. Our 10,000+ participants have earned tens of millions of dollars through our program, and have responsibly recycled over 8 million phones since 2002.

WHAT ORGANIZATIONS CAN PARTICIPATE IN SmartphoneRecycling.com?

Our participants include businesses, lost & founds, police departments, sheriff's offices, nonprofits, domestic violence shelters, schools, government agencies, wireless dealers, repair centers, and more. We also work with individuals and consumers.

CAN LOST & FOUNDS USE SmartphoneRecycling.com?

Yes! We provide a valuable and environmentally necessary recycling program for lost & founds across the United States. Thousands of malls, shopping centers, amusement parks, casinos, airports, airlines, rental car agencies, cruise lines, schools, museums, universities, transportation companies, hotels, restaurants, government agencies and municipalities use SmartphoneRecycling.com to responsibly recycle unclaimed smartphones & iPads.

IS THE PERSONAL DATA ERASED FROM RECYCLED DEVICES?

Click here to visit our data erasure page, which explains our approach to data security & data erasure.

HOW ARE PHONES & OTHER DEVICES RECYCLED?

We process all devices through our environmentally responsible zero landfill recycling system.  Click here to learn more. 

WHAT DEVICES DOES SMARTPHONERECYCLING.COM RECYCLE?

We recycle smartphones, cell phones, iPads, tablets & iPods.

HOW MUCH DOES SmartphoneRecycling.com PAY PER PHONE?

We pay up to $400 per fully functional smartphone. Damaged and locked devices earn up to $50 per phone. Older cell phones generally earn between $.10 and $2.00, depending on make and model. iPads can earn up $300 per item. Our current pricing is listed here.

DOES SmartphoneRecycling.com PAY FOR ALL ITEMS?

Yes. We pay a minimum of $.10 for all devices, regardless of age or condition.

(Please note: Shipment totals under $5, consisting of all older and outdated cell phones, will not receive payment. These low value shipments fall under our 'free recycling' service).

WHAT IS THE 'DONATION' OPTION TO SUPPORT OUR TROOPS?

If your organization prefers to donate the proceeds of your phone shipment, we offer a great option that helps support U.S. Troops. When you select the "donate" option, the proceeds of your shipment (up to $200 per phone) benefit our longtime nonprofit partner Operation Gratitude (OperationGratitude.com). Every year, Operation Gratitude volunteers send 250,000+ individually addressed care packages to U.S.Troops deployed overseas, to their children at home, and to First Responders, New Recruits, Veterans, Wounded Heroes and their Care Givers. Each package contains food, hygiene products, entertainment and handmade items, as well as personal letters of support. Your organization will receive a detailed recycling report stating the total amount contributed to Operation Gratitude.

HOW LONG BEFORE WE GET A CHECK?

SmartphoneRecycling.com will mail a check within 2-3 weeks of processing your shipment. You are always welcome to e-mail us at info@smartphonerecycling.com to check the status of your shipment.

IS A RECYCLING REPORT INCLUDED WITH EACH CHECK?

SmartphoneRecycling.com will include a complete and detailed recycling report with your check. The report will include model, quantity, price per phone, and total amount paid.

WHO PAYS FOR THE SHIPPING?

SmartphoneRecycling.com pays for all shipping costs. Our Smartphone Recycling Kits include FedEx PRP Free Shipping labels, or you can print FedEx Free Shipping labels online.

IS THERE A MINIMUM QUANTITY TO SHIP?

We require a minimum of 10 items per box. This is a bulk smartphone recycling program, so the more items you recycle, the more you will earn!

DO YOU PROVIDE “COLLECTION” BOXES?

No. We do not do this for three important reasons:

  • COLLECTION BOXES LEAD TO THEFT WHEN ON DISPLAY: Based on our experience and participant feedback, publicly displayed collection boxes lead to lost or stolen items.
  • COLLECTION BOXES LEAD TO THEFT DURING SHIPMENT: Based on our experience, decorative boxes that indicate “cell phone collection” will lead to theft during shipment. Why? It is obvious there are items of value inside the box.
  • NEW COLLECTION BOXES VIOLATE OUR ENVIRONMENTAL POLICY: Our dedication to the environment extends to all aspects of our business, including the use of collection boxes. With millions of boxes already available for shipping, it would be irresponsible to produce new boxes for this purpose. The “re-use” of boxes is essential to the preservation of our forests.

We suggest that you use any type of sturdy cardboard box for shipping, such as readily available “copy paper” boxes.

DO YOU TAKE THE BATTERIES, CHARGERS AND OTHER ACCESSORIES?

Yes, we recycle batteries as part of our phone recycling. Fortunately, most smartphones have internal batteries already installed. If your phone does not have a battery, we will accept it, but please do your best to attach the corresponding battery. We do not accept additional “loose” batteries.

As a general rule, we do not accept chargers, wires, or manuals. Most county disposal/trash facilities will accept the charger and accessories that SmartphoneRecycling.com does not accept.

HOW OFTEN CAN WE SHIP?

The program is ongoing, so you can recycle and earn year-round!

SHOULD I DEACTIVATE WIRELESS SERVICE ON MY SMARTPHONES & CELL PHONES?

Yes, be sure to deactivate your wireless service prior to shipping your phones. We will not be responsible for any airtime charges resulting from phones that were not deactivated.

ARE THERE ANY MEMBERSHIPS FEES OR OBLIGATIONS?

No. There are no membership fees, forms, obligations, or time limits. Our program is ongoing, so we encourage you to recycle and earn year-round!