Frequently Asked Questions
WHAT IS SmartphoneRecycling.com?
SmartphoneRecycling.com, powered by recycling leader GRC Wireless (www.grcwireless.com), is a leading bulk smartphone, cell phone & tablet recycling program in the U.S. with over 10 million devices recycled since 2002. We are the pioneer of Incentive Based RecyclingSM, a recycling system designed to maximize the financial return to our participants. Over 20,000 businesses, nonprofits, organizations & agencies have earned tens of millions of dollars through our zero landfill program.
WHAT ORGANIZATIONS CAN PARTICIPATE IN SmartphoneRecycling.com?
Our participants include businesses, lost & founds, police departments, government agencies,sheriff’s offices, nonprofits, domestic violence shelters, schools, wireless dealers, repair centers, and more. We also work with individuals and consumers.
CAN LOST & FOUNDS USE SmartphoneRecycling.com?
Yes! We provide a valuable and environmentally necessary recycling program for lost & founds across the United States. Thousands of malls, shopping centers, amusement parks, casinos, airports, airlines, rental car agencies, cruise lines, schools, museums, universities, transportation companies, hotels, restaurants, government agencies and municipalities use SmartphoneRecycling.com to responsibly recycle unclaimed smartphones, cell phones & tablets.
WHAT IS THE ‘DONATION’ OPTION TO SUPPORT OUR TROOPS?
If your organization prefers to donate the proceeds of your phone shipment, we offer a great option that helps support U.S. Troops. When you select the “donate” option, your recycling proceeds will benefit our longtime nonprofit partner Operation Gratitude (OperationGratitude.com). . Every year, Operation Gratitude volunteers send 250,000+ individually addressed care packages to U.S.Troops deployed overseas, to their children at home, and to First Responders, New Recruits, Veterans, Wounded Heroes and their Care Givers. Each package contains food, hygiene products, entertainment and handmade items, as well as personal letters of support. Your organization will receive a detailed recycling report stating the total amount contributed to Operation Gratitude. SmartphoneRecycling.com has raised over $400,000 for Operation Gratitude since our founding in 2002.
WHAT DEVICES DOES SmartphoneRecycling.com RECYCLE?
We recycle smartphones, cell phones, iPads, tablets, Kindles, iPods & Macbooks.
HOW MUCH DOES SmartphoneRecycling.com PAY PER DEVICE?
We pay up to $450 per fully functional smartphone & tablet. We pay great prices for damaged & locked devices, and pay for all cell phones. Click here to view our current pricing.
DOES SmartphoneRecycling.com PAY FOR ALL DEVICES?
Yes. We pay a minimum of $.10 for all devices, regardless of age or condition.
(Please note: Shipment totals under $5, consisting of all older and outdated cell phones, will not receive payment. These low value shipments fall under our ‘free recycling’ service).
IS THE PERSONAL DATA ERASED FROM RECYCLED DEVICES?
Click here to visit our data erasure page, which explains our approach to data security & data erasure.
HOW ARE PHONES & OTHER DEVICES RECYCLED?
We process all devices through our environmentally responsible zero landfill recycling system. Click here to learn more.
DO YOU ACCEPT BATTERIES, CHARGERS AND OTHER ACCESSORIES?
Batteries: We recycle batteries when attached or installed in the devices. Most smartphones & tablets have internal batteries already installed. If your phone does not have a battery, we will accept it, but please do your best to attach the corresponding battery. We do not accept additional “loose” batteries.
Chargers & Accessories: We do not accept chargers, wires, earbuds, aircards, or manuals. Most county disposal/trash facilities will accept the charger and accessories that we do not accept.
DO YOU ACCEPT OTHER DEVICES BESIDES SMARTPHONES, CELL PHONES & TABLETS?
Our program is limited to smartphones, cell phones & tablets, including iPhones, iPads, iPods & Apple Watches. We do not accept modems, GPS devices, hotspots, jetpacks, home phones, cordless house phones, IP phones, gaming devices, or digital cameras.
We do accept Macbooks. Please email us at firstname.lastname@example.org for further details.
DO YOU ACCEPT INKJETS AND TONERS.?
No. We do not accept inkjets and toners. Our program is limited to smartphones, cell phones & tablets, including iPhones, iPads & iPods & Apple Watches.
HOW LONG BEFORE WE GET A CHECK?
SmartphoneRecycling.com will mail a check within 2-3 weeks of processing & finalizing your shipment. You are always welcome to e-mail us at email@example.com to check the status of your shipment.
IS A RECYCLING REPORT INCLUDED WITH EACH CHECK?
SmartphoneRecycling.com will include a complete and detailed recycling report with your check. The report will include model, quantity, price per phone, and total amount paid.
WHO PAYS FOR THE SHIPPING?
SmartphoneRecycling.com pays for all shipping costs. You can print FedEx Free Shipping labels online or request a Recycling Kit, which includes FedEx prepaid labels.
IS THERE A MINIMUM QUANTITY TO SHIP?
We require a minimum of 10 devices per box. This is a bulk device recycling program, so the more items you recycle, the more you will earn!
DO YOU PROVIDE “COLLECTION” BOXES?
No. We do not do this for three important reasons:
- COLLECTION BOXES LEAD TO THEFT WHEN ON DISPLAY: Based on our experixence and participant feedback, publicly displayed collection boxes lead to lost or stolen items.
- COLLECTION BOXES LEAD TO THEFT DURING SHIPMENT: Based on our experience, decorative boxes that indicate “cell phone collection” will lead to theft during shipment. Why? It is obvious there are items of value inside the box.
- NEW COLLECTION BOXES VIOLATE OUR ENVIRONMENTAL POLICY: Our dedication to the environment extends to all aspects of our business, including the use of collection boxes. With millions of boxes already available for shipping, it would be irresponsible to produce new boxes for this purpose. The “re-use” of boxes is essential to the preservation of our forests.
We suggest that you use any type of sturdy cardboard box for shipping, such as readily available “copy paper” boxes.
HOW OFTEN CAN WE SHIP?
The program is ongoing, so you can recycle and earn year-round!
SHOULD I DEACTIVATE WIRELESS SERVICE ON MY SMARTPHONES & CELL PHONES?
Yes, be sure to deactivate your wireless service prior to shipping your phones. We will not be responsible for any airtime charges resulting from phones that were not deactivated.
ARE THERE ANY MEMBERSHIPS FEES OR OBLIGATIONS?
No. There are no membership fees, forms, obligations, or time limits. Our program is ongoing, so we encourage you to recycle and earn year-round!