Frequently Asked Questions

WHAT IS SmartphoneRecycling.com?

SmartphoneRecycling.com is the largest grassroots smartphone recycling program in the United States. Thousands of participating nonprofits, businesses & individuals have recycled over 7 million phones since 2002.

SmartphoneRecycling.com offers 3 programs:

OPTION 1: Sell 15 or more smartphones & cell phones for cash.
OPTION 2: Fundraise through smartphone collection & recycling.
OPTION 3: Donate 15 or more phones to support our troops.

HOW MUCH DOES SmartphoneRecycling.com PAY PER PHONE?

Our current pricing is listed here. Smartphones can earn up to $350 per phone. Older cell phones generally earn between $.20 and $2.00, depending on make and model.

Please note: With SmartphoneRecycling.com, pricing may change at any time without notice. Shipment totals under $10, consisting of all older and/or damaged cell phones, will not receive payment. These low value shipments fall under our 'free recycling' service.

DOES SmartphoneRecycling.com PAY FOR ALL ITEMS?

Yes. We pay a minimum of $.20 for all phones, iPads, and iPods, regardless of age or condition.

WHAT DO WE NEED TO DO TO GET STARTED?

Register Online, or call us at 800-203-1506.

HOW LONG BEFORE WE GET A CHECK?

SmartphoneRecycling.com will mail a check within 2-3 weeks of processing your shipment. You are always welcome to call or e-mail to learn about the status of your shipment.

DO YOU SEND ME AN ITEMIZED BREAKDOWN FOR EACH SHIPMENT?

SmartphoneRecycling.com will include a complete and detailed itemized breakdown of all phones received in a particular shipment. This will include model, quantity, amount paid, and total. Our accountability to you and your organization for each and every donated phone is of utmost importance to our organization.

HOW DOES SmartphoneRecycling.com PROCESS CELL PHONES & SMARTPHONES?

SmartphoneRecycling.com processes phones through an environmentally responsible zero landfill process. Click here to learn more about our Environmental Policy.

WHO PAYS FOR THE SHIPPING?

SmartphoneRecycling.com pays for all shipping costs. You will receive a Smartphone Recycling kit, which includes FedEx “free shipping” PRP labels & shipping instructions.

IS THERE A MINIMUM QUANTITY TO SHIP?

We ask that you ship a minimum of 15 items per box. Please remember that this is a bulk smartphone recycling program, so the more items you collect, the more you will earn!

DO YOU PROVIDE “COLLECTION” BOXES?

No. We do not do this for three important reasons:

  1. COLLECTION BOXES LEAD TO THEFT WHEN ON DISPLAY: Based on our experience and participant feedback, publicly displayed collection boxes lead to lost or stolen items.
  2. COLLECTION BOXES LEAD TO THEFT DURING SHIPMENT: Based on our experience, decorative boxes that indicate “cell phone collection” will lead to theft during shipment. Why? It is obvious there are items of value inside the box.
  3. NEW COLLECTION BOXES VIOLATE OUR ENVIRONMENTAL POLICY: Our dedication to the environment extends to all aspects of our business, including the use of collection boxes. With millions of boxes already available for shipping, it would be irresponsible to produce new boxes for this purpose. The “re-use” of boxes is essential to the preservation of our forests.

We suggest that you use any type of sturdy cardboard box for shipping, such as readily available “copy paper” boxes. Additionally, be sure to place your collection box behind a counter or desk (for security purposes), and publicize your collection with our beautiful posters.

DO YOU TAKE THE BATTERIES?

If your phone does not have an internal battery, please attach the battery to the phone. If your phone has a “battery cover”, please attach to the item. If the battery is unavailable, we will accept the phone by itself.

DO YOU TAKE OTHER ACCESSORIES (TRANSFORMERS, CHARGING BASES, ETC.)?

As a general rule, we do not accept transformers, charging bases, cigarette plugs, earpieces, or manuals. Our company focus is on device and battery recycling.

Most county disposal/trash facilities will accept the charger/charger bases that SmartphoneRecycling.com does not take. Check with your local waste management agency regarding what regulations are required in your area. Many of our participants successfully minimize the collection of these items when the product is actually collected, by telling the public “we only need the phone and the battery.”

HOW OFTEN CAN WE SHIP?

The program is ongoing, so you can collect and ship year round!

IS THE PERSONAL DATA ERASED FROM THE ITEMS?

For most models, SmartphoneRecycling.com performs the data erasing at the SmartphoneRecycling.com facility by our technical staff. We use factory resets, specialized software, and manufacturer reset codes to erase personal data. For some older models, the data is erased by refurbishment companies (primarily SmartphoneRecycling.com customers).

Items that cannot be powered on or have broken screens are sold for parts to selected refurbishment companies, who removal personal data when applicable.

Lastly, items without “re-use” value are shredded during our metals refining process. The personal data is erased through the destruction of the item.

We recommend that anyone with concern about personal data should erase the item’s memory before recycling. For most models, data erasing is a simple process, commonly found in the settings menu. While we have strong internal policies in place to address personal data in items, we will not be responsible for any information left stored in the memories of phones, iPads and iPods. Please contact us at info@SmartphoneRecycling.com if you have any questions about data removal.

SHOULD I DEACTIVATE THE SERVICE ON THE CELL PHONES & SMARTPHONES?

Yes, be sure to deactivate your cell phone service prior to shipping your phones. We will not be responsible for any airtime charges resulting from phones that were not deactivated.

ARE THERE ANY MEMBERSHIPS FEES OR OBLIGATIONS?

No. There are no membership fees, forms, obligations, or time limits. Our program is ongoing, so we encourage you to recycle and earn year-round!

HOW DOES SmartphoneRecycling.com DIFFER FROM SmartphoneTradein.com

While both programs are functionally the same, as we pay cash for cell phones & smartphones, the process is different.

With SmartphoneTradeIn.com, you search for the specific phone models, print a packing slip, and ship to us. The price is locked for 30 days.

With SmartphoneRecycling.com, a user does not need to know the phone models. You will not need to generate a packing slip. We send you a recycling kit, you ship the phones, and we pay you. While we list the current pricing at SmartphoneRecycling.com, the final price will be assigned when we process your phones.

SmartphoneRecycling.com SmartphoneTradeIn.com
Purpose Bulk cell phone & smartphone recycling – for large lots of phones. “Trade-in for cash” program, where consumers & businesses want to sell their smartphones for cash.
Minimum Qty 15 Items 1 item
Maximum Qty No limit No limit
Price Lock? No, as no packing slip is generated. Yes, as a packing slip is generated, assigned to an order number.
Shipping Method FedEx FedEx & USPS (USPS for 3 or less phones)
Is all shipping free? Yes. Yes.
Phones accepted All cell phones & smartphones Approximately 400 models.
Pricing We pay top dollar, up to $350 per smartphone. Both programs have the same pricing. We pay top dollar, up to $350 per smartphone. Both programs have the same pricing.
Payment for all phones? Yes. Minimum is $.20 for the oldest phones No. We purchase about 400 models.
Pricing for Damaged Phones We offer great prices for damaged smartphones. If the phone is functionally damaged, you will receive about 10% of our regular price. Damaged pricing may fluctuate based on a variety of conditions. The damaged price is listed on SmartphoneTradeIn.com.